Technical Support

Contact Us

If you have any questions or need assistance, please reach out to us:

📧
Email:
hivisuals03@gmail.com

We typically respond within 24-48 hours.

Frequently Asked Questions

How accurate are the measurements?

Our app uses your device's camera and advanced algorithms to provide measurements within ±2mm accuracy. For best results, ensure good lighting and follow the on-screen guide carefully.

How do I take a measurement?

Simply open the app, align your glasses with the on-screen guide, and follow the step-by-step instructions. The app will automatically capture and calculate the frame width for you.

What do the size labels (S, M, L, XL) mean?

These labels represent frame width categories: S (<125mm), M (126-130mm), L (131-136mm), and XL (>136mm). This helps you quickly understand your glasses size.

Can I save my measurements?

Yes! Your measurements are saved locally on your device. You can view them anytime in the app's history section.

The app isn't detecting my glasses properly. What should I do?

Make sure you're in a well-lit environment and your glasses are clearly visible to the camera. Dark or reflective frames may be harder to detect. Try adjusting the angle and distance from the camera.

Does the app collect any personal data?

No. All measurements are stored locally on your device. We do not collect or transmit any personal information or measurement data.

App Information

Platform: iOS

Minimum iOS Version: iOS 16.0